I subscribed to Copilot Pro on my GitHub account, which I've used for several years. I don't believe I violated any terms, but my account, along with my GitHub account that I've used for years, has been suspended. Now I can only create tickets using this alternate account. Can anyone help me with this?

[lzphaha1234]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Account Related

Body

I subscribed to Copilot Pro on my GitHub account, which I've used for several years. I don't believe I violated any terms, but my account, along with my GitHub account that I've used for years, has been suspended. Now I can only create tickets using this alternate account. Can anyone help me with this?

[aguiarcode]

Your account suspension most likely has nothing to do with violating any terms. GitHub's fraud detection sometimes flags accounts when a new paid subscription like Copilot Pro is added, especially if there wasn't billing activity on the account before.
Nobody here in the community can help with suspensions though. You need to contact GitHub Support directly at https://support.github.com/. Use the email tied to your suspended account, explain what happened, and mention the Copilot Pro subscription timing. They should be able to sort it out within a few days.
Also, one more thing, avoid creating more alternate accounts in the meantime, as that can actually make the situation worse.

[lzphaha1234]

I think this is extremely unreasonable. Either deduct the fee directly and let me use the service, or offer a one-month trial period followed by a deduction in the second month. What kind of operation is this, banning my Copilot account along with my GitHub account that I've had for years during my first month of trial? I still haven't been able to successfully appeal my account ban.

[Mangeshthale]

This is frustrating but unfortunately you cannot fix it yourself, only github staff can review it. firstly be calm and patient it will take time to resolve.
Some helpful solution can be :

1. Go to github support and submit an official appeal under account suspension/appeal section and clearly mention everything starting from github username.
2. Write strong ticket , this matters lot.
3. If copilot is still charging or billing stop it by temporarily blocking payment method

[rabia-sarfaraz]

Unfortunately, account suspensions and Copilot-related account flags cannot be resolved by the community.

You will need to contact GitHub Support directly at https://support.github.com/
using the email associated with your suspended account.

Please include:

1: Your GitHub username
2: Details of your Copilot Pro subscription
3: The timeline when the issue started

Also, avoid creating multiple alternate accounts, as it may slow down the review process. Only GitHub Support can investigate and restore access.