Zero support from Github

[AlexNoon]

🏷️ Discussion Type

Bug

Body

I have opened tickets, community discussions... I'm getting zero support from Github despite Enterprise account.

Any idea how can I get some help?

[github-actions[bot]]

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[queenofcorgis]

@AlexNoon can you share your ticket number with me please? I can check in on it, though it's likely it is in the queue and there are just a number of tickets ahead of yours.

[AlexNoon]

Here: https://support.github.com/ticket/enterprise/568320/4194760

Thank you

[queenofcorgis]

@AlexNoon you should've received some guidance in your ticket about next steps!

[AlexNoon]

Hi! I haven't seen any updates on my tickets :(

[stefanoIT]

@queenofcorgis I'm on the same boat. Despite of the Enterprise Account\Support I haven't had any answer for a few days:
https://support.github.com/ticket/enterprise/563156/4213508

Thanks in advance!

Regards,
Stefano

[queenofcorgis]

@stefanoIT your ticket has been received, it will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding!

[stefanoIT]

Thanks!

[AlexNoon]

Still no updates for my ticket: https://support.github.com/ticket/enterprise/568320/4194760

Almost 2 weeks.