Device Verification Issues

[espressonator]

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I tried to log in using my MacBook Pro laptop on Google Chrome, and, understandably the system asked me to verify the login; it sent a message to my mobile device, but I never received the message on my mobile device. I tried several times, with no success I don’t even know exactly where to look in the mobile device app for the device verification request, but I searched every possible thing I could think of and I don’t see anything in the app related to this at all.

[github-actions[bot]]

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[espressonator]

When I got ready to submit my issue to this forum, I chose from the mobile app to submit it on the website, and a Safari page was opened. I had the same issue on my mobile device that hosts the GitHub app: in Safari I was asked to check the mobile app to proceed with device verification. This was expected behavior, but still I don’t receive in my mobile app the device verification request, so I selected verify by email instead. That worked.

[Mayank-Garg7]

Hi @espressonator,

I understand the frustration you're experiencing with the device verification process. Here are some steps that might help resolve the issue or clarify the process:

1. Double-Check Notification Settings on Mobile

• Ensure that notifications for the GitHub app are enabled on your mobile device.
  • iOS: Go to Settings > Notifications > GitHub.
  • Android: Go to Settings > Apps > GitHub > Notifications.
• Sometimes, notifications may be silently blocked or routed to a different area, such as "Promotions" or "Other notifications."

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2. Check the GitHub Mobile App’s Inbox

• In the GitHub mobile app, go to your Inbox (available in the bottom menu). It might contain the verification request as a special message or notification.
• Alternatively, navigate to Settings > Security within the app to check for pending device approvals.

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3. Try a Different Verification Method

• Since you successfully verified using email, that's a great fallback option.
• However, if you prefer app-based verification, you could try reinstalling the GitHub mobile app. Sometimes, the app cache may interfere with displaying such messages.

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4. Using Authenticator Apps

• For future logins, consider setting up an authenticator app (like Google Authenticator, Microsoft Authenticator, or Authy) as an additional 2FA method.
• This reduces dependence on mobile notifications for verification.

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5. Report to GitHub Support

• If the problem persists, I’d recommend reporting it directly to GitHub Support.
• They can investigate account-specific issues and provide tailored solutions.